The world of business is becoming more complex and competition is getting fiercer, as a result service management is getting tougher as organizations try to keep up with new technologies and the demands of today’s customer. The importance of people, tools and processes working together as effectively and efficiently as possible continues to grow, and […]
AI is already with us in various forms such as voice assistants, predictive tech telling us what we’ll like based on our past choices, facial recognition, chatbots. You get the idea; think of your everyday life and you can probably come up with a handful of ways that you’re already interacting with AI. And it’s […]
IT self-service portals are becoming increasingly popular within organizations in an effort to keep up with customer demands, reduce costs, and get the best out of IT support employees. But many organizations are implementing these portals without first understanding what self-service needs in order to be a success. We’ve seen too many self-service ventures fail […]
I’ll start by saying that this isn’t a blog post to bash about Excel, it’s actually a wonderful tool when used correctly. The problem is that many organizations seem to have adopted it as a tool for the wrong kind of jobs, jobs that it was never intended for. One of these particular tasks is […]
Chatbots have been growing in use over the last few years and, if the trends are anything to go by, this growth is only going to continue. It’s not unusual to jump onto a website these days and be immediately greeted by a chatbot that wants to help you out. Chatbots are seen as […]
