If you work in IT service management chances are, if you’re not already automating your processes, you’re certainly talking about getting started, am I right? Like most, it’s likely that your organization’s IT department has limited resources but the workload just keeps on growing. All the research you’ve been doing up until this point has […]
In the previous blog post about we focused on the key benefits that come with an implementation of a service catalog and the value it brings to the entire organization. This time we’re going to discuss how to get started with a service catalog and the steps that should be followed to implement it successfully. […]
How to create transparency for your employees? Have you equipped them with a tool that’s powerful enough to reduce their dissatisfaction with how their requests are handled? How do you save time and money spent on daily multiple queries they have? Don’t think you need a Service Catalog? Think again. We’ve all been there – facing the storm of requests […]
What assets do you own? What shape are they in? What’s their location? Many companies still have problems answering such questions. With a scenario like this, companies face the growing problem of the lack of full, up-to-date knowledge about their own IT resources: servers, workstations, printers, network elements or software components (along with […]
Not only knowledge and experience are the basis for a good job performance. The main driving force behind the developers’ work are the tools they use. With the right tools, you can increase the efficiency of your activities and facilitate work while coding. The times when we used only one text editor are long overdue. It’s hard to imagine working without proper software development tools. […]
