The new standard for service desk under AGPLv3 license. Supporting such areas as IT service, technical service, maintenance and repair, and also customer service, it is an open-source software available in a regular and charged version. Furthermore, it is completely compatible with OTRS and can be installed as an OPM file via OTRS package management.
Some of the highlights for IT service teams include above all: creating, searching, and editing for employee data along with their IT requests, the possibility of integrating AD / LDAP, and also maintenance of inventory and trackability of incidents and problems related to tools or devices managed by the IT department.
OPGK Software offers KIXDESK development based on the customer requirements.