Services for OTRS

OPGK Software provides consulting, implementation, on-going maintenance and support of any OTRS-based helpdesk ticketing system.

1

CONSULTING FOR OTRS

We provide consulting services for OTRS ticketing system. Whether you are unsure what kind of help you need or what features to settle for, we are here to provide guidance for overall architecture as well as low-level implementation details for those customers who seek custom-built solutions.

2

IMPLEMENTATION & CUSTOMIZATION OF OTRS

A fully customizable ticketing system that we provide grants full support and implementation that comes with the analysis of your needs.

3

OTRS UPDATE ON DEMAND

Thanks to years of custom development, we have learnt how to make changes to source code.

workshops

Workshops

During the workshops, our goal is to understand and evaluate your current OTRS version. In many cases, it’s not just OTRS but many other systems and/or interfaces which need to be taken into account in order to understand the overall process.

proposal

Proposal

Gathering all the data and requirements is followed by a proposal with two models for you to choose from: Time & Material & Fixed price, depending on the complexity of your ticketing system project. 

project

Project

Once we finish all the paperwork, we focus on covering your needs from updating your OTRS base, data structures, implementing additional add-on packages, etc. 

4

OTRS SUPPORT

Do you have the OTRS-based system implemented in your company and need help? We can provide you with technical and modification support crafted to your needs solely. 

5

TRAINING FOR OTRS

OTRS Training is conducted both as a part of implementation within your company and as separate modules. Depending on individual needs, we have a selection of training available: 

  • Regular user training for OTRS
  • Administrator training
  • Training for OTRS process management
  • Training for OTRS change management

ONLINE TRAINING

programs

Programs for Agents and Administrators

We train future OTRS administrators and agents.

online

Flexible training hours

Tight schedule? Have your training sessions divided.

nolimit

No limit to the number of participants

Just in case you need more staff to be trained.

DEDICATED TRAINING

decide

You decide!

You decide what is indispensable during your daily work with OTRS. 

 

time

Your time and place 

We adjust to Your schedule, not vice versa. 

 

experience

Experience 

We are the leader in implementing OTRS-based systems both in Poland and abroad. 

 

All product names, trademarks and registered trademarks are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.

OTRS is a trademark of OTRS AG, registered in Germany. and other countries.