Support for OTRS 

Lift your service desk team’s performance with Support for OTRS.

Equip them with intuitive, feature-rich and scalable Ticket Request System.

Ticket Request System, available with Support for OTRS, allows efficient communication both inside and outside the organization – with customers or employees. This open source system help desk is based on tickets and provides enterprise-class ticket management system at much lower costs compared to proprietary ticketing system software. Based on open source, the Ticket Request System can be extended and customized to meet the requirements of a particular customer environment.

A perfect solution for

itdepartments

IT Departments

For internal and external services that provide support to enterprises, companies that have numerous branches, organizations with decentralized structures, hospitals, universities, and municipals.

servicecompanies

Service companies

Companies involved in the service industry use Ticket Request System advanced information processing like call center ticketing, delegating tasks to outside vendors or communication within different departments.  

productioncompanies

Production companies

The ticketing system is a perfect fit for companies who specialize in production, especially useful for maintaining high-quality standards, complaints, and cooperation with national and offshore contractors.

Main functions provided within Support for OTRS Service Desk

  • Automatic ticket registration sent to email inbox system 
  • Automatically generated confirmation of ticket
  • Automatic notifications about new tickets and responses to open queries 
  • WWW client panel for sending tickets, checking ticket history and statuses 
  • Intuitive WWW interface for agents 
  • Defining ready-made templates  
  • Ticket history that allows search based on custom criteria, including ticket body 
  • Built-in report set with a practical creator 

Affordable and customized offers

Text content

Text content

max response time

communication forms

max number of requests/month

max time to start development of an accepted request for change

request for change estimate 

support service includes 

STARTER

support windows

Monday-Friday

8am-4pm CET

2 hours

ikony

4

3 days

15 days

free estimates

and bug fixes

GOLD

support windows

Monday-Friday

8am-4pm CET

2 hours

ikony

10

3 days

10 days

free estimates

and bug fixes

PLATINUM

support windows

24/7

2 hours

ikony

no limit

3 days

5 days

free estimates

and bug fixes

We will contact you within one business day.

  • A free cost estimate
  • Professional advice
  • We keep your ideas safe

All product names, trademarks and registered trademarks are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.

OTRS is a trademark of OTRS AG, registered in Germany. and other countries.